Privacy Policy

What follows applies to the site and to the details people give us here, on a call or in an e-mail.

We get what you give us, plus server logs

When you send the web form, we receive what you type into it:

• your name, telephone number and e-mail address;
• where the job is or its ZIP code, when the form has a field for it;
• a description of the job.

If you call or write, we make a note of what you tell us and hold on to anything you send, such as photographs. On top of that, our hosting provider’s servers record a few technical details each time a page is opened: the IP address, the browser, the page and the time. These records help keep the site secure and working.

We keep a copy of each chat

When you write in the chat on the website, we keep a copy of the conversation: your messages and whatever you type there, such as your name, telephone number, e-mail or details of the job. Alongside it go the page you opened the chat on, the site that sent you here, your rough location, which comes from your internet address, the kind of device and browser you use, and a random code your browser stores so your chats on shorewayelectric.com can be told apart. An automated assistant may answer the chat, and the providers that run it process your messages to draft its replies. All of this goes toward answering you, helping you book the work and making the chat better.

We use it to answer you and do the work

The point of collecting anything is to help with your request. We use it to get back to you, to plan and complete the work, and to follow up after the job. On top of that, it goes into our business records, helps protect the website and lets us comply with the law.

Our providers and partners handle some of it

A few outside providers process information on our behalf as part of running services we use: our web host, our e-mail service and the system that passes on form requests. Service partners who help us answer a request or do the work also get what they need for that job. We may also disclose information when the law requires it or when a person’s rights or safety need protecting.

We keep cookies to a minimum

The only cookie you may get is a security cookie, set by our hosting provider because the site strictly needs it. No cookies are set here for advertising or analytics. The host may count visits without any cookie, and that gives nothing more than anonymous totals of page visits.

You can ask what we hold about you

Want to know what we have on file about you, fix a mistake in it or have it removed? Ask us by e-mail or phone: write to info@shorewayelectric.com or call (216) 877-9019. We may have to check your identity first. Asking won’t count against you in any way.

Do not sell or share my personal information

Your state may give you this right

In short: people who live in California, and in a number of other states, can opt out of having their personal information sold or shared, as their state’s law defines selling and sharing.

We need your name and contact details

Send an e-mail to info@shorewayelectric.com with the subject “Opt-out request” or call (216) 877-9019 and ask for the same thing. Include your name together with the number or e-mail you used to reach us, so that we can locate your records. No account is needed and it’s free.

We confirm and act on it

After you ask, we’ll write back to confirm the request, and we’ll complete it within the period the law sets. We ask for no more information than we need to find you in our records.

An agent can act for you

Another person can make the request for you. An authorized agent may do so when they hold permission you have signed.

Your browser can opt out for you

About browser signals: we treat a Global Privacy Control signal as a valid opt-out request from the browser sending it, wherever the law requires us to do so.

We treat you the same

Your price and your service stay exactly the same if you opt out.

We delete what we no longer need

We keep the details you send for as long as the request, the job, normal business record keeping and legal obligations call for, and delete them once that time has passed.

We guard your details

We look after information with reasonable care, though no system can be made perfectly secure.

Our site isn’t intended for children

This website isn’t intended for anyone under 13. If you are under 13, please don’t send us information; we don’t knowingly collect personal information from children that age.

We date every update

If we change anything here, the new text replaces this one and carries a new date at the top of the page.

We answer privacy questions

Send questions about this page to info@shorewayelectric.com, or call (216) 877-9019.